At Swim Gear Store, we’re as committed to your satisfaction as we are to providing top-quality swim gear for competitive swimmers, aquatic enthusiasts, and facility managers worldwide. We understand that sometimes a product might not meet your expectations, and we’ve designed this policy to make the return and exchange process as smooth as possible.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your order. All returned items must be in original, unused condition with all tags attached and in their original packaging.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order.
  2. Provide your order number and details about the product you wish to return or exchange.
  3. Wait for authorization – we’ll email you a Return Merchandise Authorization (RMA) number and return instructions.
  4. Package the item securely with the original packaging and include the RMA number on the outside of the package.
  5. Ship the package to our warehouse address (provided in your return authorization email).

Non-Returnable Products

For health and safety reasons, the following products cannot be returned or exchanged unless defective:

  • AED Units & Cabinets (due to medical device regulations)
  • Body Lotion and Body Wash (personal care products)
  • Aqua Gloves (hygiene considerations)

Swimwear (including competition suits, briefs, racers, and tech suits) may only be returned if the hygiene liner is intact and the product is unworn.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we’ll receive your returned item.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You will receive an email confirmation once your refund has been processed
  • Depending on your financial institution, it may take additional time for the refund to appear on your statement

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive the returned product
  • If the exchange item costs more than the returned item, you will be charged the difference
  • If the exchange item costs less, we will refund the difference to your original payment method
  • Standard shipping charges apply for exchange shipments

Return Request Email Template

Use the template below to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Swim Gear Store Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Product Code/SKU: [If available] Reason for Return/Exchange: [Please provide details] I have read and understand your Returns & Exchanges Policy. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]
Note: For international returns (outside the United States), please note that any customs duties, import taxes, or brokerage fees are non-refundable. Additionally, we cannot refund the original shipping charges for international orders.

Defective or Incorrect Items

If you receive a defective item or an incorrect product, please contact us immediately at [email protected]. We will provide a prepaid shipping label and expedite your replacement or refund.

If you have any questions about our Returns & Exchanges policy, don’t hesitate to contact our customer service team at [email protected]. We’re here to help you get the most out of your swimming experience!