Your comprehensive guide to shopping with Swim Gear Store
Welcome to our FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re a competitive swimmer, recreational enthusiast, or facility manager, we’re here to ensure your experience with Swim Gear Store is smooth and enjoyable.
Products & Orders
What types of products do you offer?
We specialize in everything for aquatic activities! Our range includes:
- Competition and training swimwear for all ages
- Swim accessories like aqua gloves, cuffs, and barbells
- Safety equipment including AED units and lifeguard kits
- Pool equipment such as diving boards, backstroke flags, and benches
- Apparel, bags, and personal care products
How do I choose the right size for swimwear?
We provide detailed size charts for all our swimwear products. Please refer to these charts before ordering, as sizing can vary between brands and styles. If you need additional guidance, our customer service team can help you find the perfect fit.
Do you offer technical suits for competitive swimmers?
Absolutely! We carry a wide selection of tech suits for serious competitors, including options specifically designed for boys 12 and under. These suits are engineered for maximum performance with features like compression, reduced drag, and enhanced flexibility.
Shipping & Delivery
Where do you ship?
We ship internationally to serve water enthusiasts worldwide! However, we’re unable to deliver to a few remote areas in Asia and other isolated regions due to logistical constraints.
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate via DHL or FedEx): Delivery in 10-15 days after dispatch
- Free Shipping (via EMS for orders over $50): Delivery in 15-25 days after dispatch
How long does order processing take?
Our team processes all orders within 1-2 business days from our warehouse in Virginia Beach, US. You’ll receive a confirmation email with tracking information once your order ships.
Can I expedite my shipping?
Currently, we offer the two shipping methods listed above. For time-sensitive needs, we recommend selecting Standard Shipping and placing your order well in advance of when you need the items.
Payments & Pricing
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed through encrypted channels.
Are there any hidden fees?
No hidden fees! The price you see is what you pay, plus applicable shipping costs unless your order qualifies for free shipping (orders over $50). There are no additional handling or processing fees.
Do you offer price matching?
We regularly check our competitors’ pricing to ensure we offer the best value. While we don’t have a formal price matching policy, we’re confident our prices are competitive for the high-quality products we provide.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt for most items in original condition with tags attached. Some safety equipment like AED units may have different return requirements due to hygiene and safety regulations.
How do I initiate a return?
Please contact our support team at [email protected] to initiate a return. Include your order number and reason for return, and we’ll guide you through the process.
Are there any products that cannot be returned?
For health and safety reasons, we cannot accept returns on certain personal items like swimwear if the hygiene seal has been broken, or on opened body care products. Safety equipment returns are evaluated on a case-by-case basis.
When will I receive my refund?
Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.
Account & Technical Issues
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password. If you continue to have issues, contact our support team.
How can I update my account information?
Log into your account and navigate to the “Account Details” section where you can update your personal information, shipping addresses, and payment preferences.
Product Care & Usage
How should I care for my technical swimsuit?
To extend the life of your tech suit:
- Rinse immediately after use in cool, fresh water
- Hand wash gently with specially formulated swimwear detergent
- Never wring or twist the suit
- Lay flat to dry away from direct sunlight
- Avoid hot tubs, saunas, and rough surfaces
How often should AED units be maintained?
AED units should be checked regularly according to manufacturer specifications. Typically, this includes monthly visual inspections and periodic professional maintenance. Always refer to the specific product manual for maintenance guidelines.
Still Have Questions?
Our customer service team is here to help! Contact us at [email protected] and we’ll respond within 24 hours during business days.
Swim Gear Store | 4898 Pinchelone Street, Virginia Beach, US 23464